Ordering Information

Secure Online Ordering

Payments Accepted

Ener-G-Polari-T Products will only accept U.S. credit cards- Visa, MasterCard and Discover.

Online Website Orders

Please review your information carefully for any typographical errors. Be sure that the billing/shipping address, phone number and email address have been entered correctly. Your credit card verification must match your billing address exactly as it appears on your credit card statement. ... However, the shipping address you wish to ship to does not need to match your billing or credit card address. We will not be held responsible for incorrect information entered. Additional shipping charges will be applied for re-mailing to the correct address.

Placing an order with the Order Department

For your convenience, our Order Department at 1-800-593-6374 is open 24/7 including holidays. You must have your item number available when placing an order with the operator. The operators do not answer any technical questions.

Your credit card verification must match your billing address exactly as it appears on your credit card statement. ... However, the shipping address you wish to ship to does not need to match your billing or credit card address. We will not be held responsible for incorrect information entered. Additional shipping charges will be applied for re-mailing to the correct address.

Once your order is placed either on the website or through the order department request for extra product add on, cannot be accommodated. It will be processed as a separate order.

In stock orders are processed after receiving them (except for Saturdays and Sundays - which will be processed the next business day). Please check our website for holiday dates and hours.

Once your order has been processed, it is sent to our Shipping Department and mailed within 48 hours upon receiving the order. No order can be modified once it has been sent to our Shipping Department.

Taxes

Ener-G-Polari-T does collect taxes for the state of Arizona.

Website Promotions

From time to time we offer promotions on our website. Sale products will be shown on the Product page with the sale and retail price. Our promotions are also advertised through emails to join our email list, email your information to us at info@energpolarit.com

Backorders

Ener-G-Polari-T Products maintains high in house stock level at all times. You will be notified if a product is backordered or canceled by email or phone.

Shipping

Our products are shipped Standard Mail by the U.S. Postal Service. For larger products, UPS is used for shipping. Orders are shipped within 2 business days of processing the order. Shipping delivery date cannot be guarantee when your package will arrive. Ener-G-Polari-T will email your tracking number as soon as it has shipped. do not. Please make sure you have Ener-G-Polari-T on your contact list so your email can come through. If you do not see your email please check your spam, junk or notification folder. You can email us at support@energpolarit.com and we will be happy to look up the information for you. Once your order is placed either on the website or order department, requesting extra product add on cannot be accommodated. The order will be processed as a separate order. We do not offer Express or 2nd day delivery. Free Shipping - Online Web Orders Only When Free Shipping is offered, the package will be shipped by Standard Mail only. Free Shipping is available for U.S. retail customers in the 48 states (excluding Hawaii and Alaska.) Please follow Free Shipping instructions carefully. Free Shipping is not available for international orders.

If your package was undeliverable because of an incorrect address due to missing or incorrect information you have entered, we reserve the right to recharge an additional shipping charge to re-mail the package to the correct address. If your package was undeliverable because of our mistake or was delivered damaged, we will take full responsibility. We regret to inform our customers as of June 30, 2015, we will no longer be shipping 1" and ½" DioPads to the state of California. This is due to the exuberant fee the state charges for their mandatory Furnishing & Bedding Manufacturing License to sell such products in their state.

International Shipping

Our products are shipped Priority Mail International by the U.S. Postal Service. If we do not have a valid shipping address, we will not be held responsible for the shipment. Once your order is processed and shipped, you will be notified by email. We reserve the right to refuse to ship to some countries due to widespread fraud.

International customers may order through the website; U. S. shipping fees will be charged at this time. When the order is received, the package will be weighed to determine the exact shipping cost. The customer will be notified of the additional postage due by email. If the customer would like to proceed with the order, the additional shipping fee will be charged to their credit card.

International customers are solely responsible for any customs fees, duties, and taxes. It is by law that the value of the contents of any package shipped to international destinations be recorded for customs authorities. It is at the customs agents' discretion to release or delay a package. If you refuse your package, you will be charged a 15% restocking and shipping charge fees. This fee will be deducted from the refund amount.

Once your package is mailed, we can no longer track a package once it leaves the U.S. We will not be held responsible for damage, loss, theft, or any other circumstance overseas; the buyer assumes all risks for the delivery.

Return Policy

Ener-G-Polari-T's philosophy is to help their customers find the right product to fill their needs and be happy with their purchase. Please contact Ener-G-Polari-T if there if is a problem with your order as soon as possible, so we can make it right. Before you return or exchange your product, please give your Diode Products time to work through the electrical blockages in your energy field. You may not feel the subtle energy frequencies from your Diode, but it is still supporting your energy field by keeping the meridians in balance.

Returns

We offer a 60-day Return Policy for U.S. customers only. International orders cannot be returned. If you would like to return a product, please read our Return Policy thoroughly; failing to do so may result in a non-refundable item. A returned item must be received within the 60-day guarantee of the Sales Receipt date. No returns will be accepted after 60-days. Please email for a Return Authorization (RA) number at support@energpolarit.com. Please include your name, sales receipt number and the reason for return. The customer will be emailed back with instructions where to ship the return product. The customer is responsible for the return postage. RA number must be visible on the front of the package. Please be aware we do not provide return shipping labels for a returned package. A returned item must be in the original packaging with a copy of the Sales Receipt. A refund will not be issued until Ener-G-Polari-T Products has received the package. Please be sure the package being returned has a delivery confirmation receipt. We are not responsible for a package lost in transit. If the returned package does not have a delivery confirmation receipt and cannot be tracked by the U. S. Postal Service, a refund will not be issued until the package has been delivered back to Ener-G-Polari-T Products.

Product Return and Restocking Fee

A returned item must be received in "new" condition. Our Return Policy does not cover customer damage due to improper installation error, product abuse, product misuse or use of cleaners containing abrasives, organic solvents or alcohol. A final inspection will be conducted on the returned item before a refund is processed. If the product has any signs of wear or damage, or otherwise altered, it will not be eligible for a return/refund. Shipping cost and 15% restocking fee are non-refundable on returned items. If you bought the product from our Distributor please return it back to the distributor.

Refunds

A refund will be processed within 10 to 12 business days after the returned item has been received. Please note when refunding your bank, it can take up to 3 to 5 business days or more to show up on your bank or your credit card statement. Ener-G-Polari-T Products reserves the right to refuse to issue a refund for any product that has been damaged or misused. If you have any questions regarding our Policies, please email us at info@energpolarit.com

Exchanges

If you would like to exchange your product, follow the same procedure as returning a product. A product that is being exchanged has to be in new condition. If a product is being exchanged for a different product, the customer will be charged out or be refunded the difference. Shipping charges do apply for shipping an exchanged product, you will be charged a small fee for shipping.

Cancellation or Refused Product

If you need to cancel an order please, do so As Soon As Possible and email to support@energpolarit.com. We are closed on weekends and holidays. Cancelling or refusing a package that has been shipped, will be charged a 3% fee. This is to recover any merchant fees from processing costs and bank charges related to the order.

Special Package Deals

All products that are part of the package deal, must be returned. If any products are missing from the package deal, you will be charged out the regular retail price of each missing product.

Non-returnable products

Dio-Pads are not returnable due to sanitary hygienic reasons. All clearance items and media, such as books, cannot be returned or exchanged. Pricing

Ener-G-Polari-T® Inc will make every effort to assure that all the pricing information and sales are accurate and maintained on our website. Ener-G-Polari-T® Inc reserves the right to change the pricing and correct occasional mistakes without notice.

Disclaimer

Please be advised that products sold by Ener-G-Polari-T® Inc are for harmonizing and stabilizing energy fields. The products and research listed throughout this website, advertisements, emails and publications are not approved or evaluated by the United States Food and Drug Administration. Our products are not intended to prevent, cure, treat, or diagnose any disease. If you believe you have a health problem, see your doctor or health care practitioner.
Results may vary with each individual person wearing the Diode product. We do not guarantee or promise a specific result while wearing or using our products or using information from our publications, advertisements, website or emails. We do not make any claims regarding the health benefits of any of our products. Information may contain typographical errors or inaccuracies. Our information and prices may be updated or changed without notice.
Information may contain typographical errors or inaccuracies. Our information and prices may be updated or changed without notice.

Disclaimer: These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease.

Copyright and Trademark

Copyrighted 1996-2019 Ener-G-Polari-T® Inc - All rights reserved. All Ener-G-Polari-T® Inc website design, not limited to text, graphics, photographs, video, images, layout design and arrangement, contains proprietary information of Ener-G-Polari-T® Inc. No portion of Ener-G-Polari-T® Inc website is granted to be electronically copied or printed in hard copy, including texts, graphics, photographs, video, images, layout design and arrangement. It is prohibited to exploit any content from this website including creating derivative works, modifying or publishing. It is prohibited to use any meta tags or any hidden text of Ener-G-Polari-T® Inc product's name, logo or trademark. The only permitted use of this website is for a shopping resource and/or placing an order.